I Lost My Card

You must notify your card is lost. In case your card is used by someone else, the card will be confiscated and  you will need to pay for improper use to provide a new card.

After canceling your card, you can receive your new card  as online or  by appointment. The remaining balance in your old card can transferred to the new card 10 days after the closing date of the card.

Balance transfer centers;

  • Karaköy Application Center
  • Kadıköy Application Center
  • Pendik Application Center
  • Belbim AŞ at İncirli Kadıköy Metro Station
İETT İstanbulkart